Term and Conditions

Please read these terms and conditions, If you are not happy with them,
please do not place any orders

Delivery

We process all orders as soon as possible on receipt of payment.
items are despatched as soon as possible after this.
Goods should reach the customer normally within Three-Five working days from receipt of order.
( Excluding weekends and Bank Holidays.)

Please Note:

Although I endeavour to despatch within 24-48 Hrs of receipt of order I can not be responsible for or can not be held responsible for any delays in delivery once item has left my premises.

Goods are delivered either by courier or by post, depending on their size and value.

Postage and Packaging

Delivery prices are clearly stated on the website.
All items are sent via either Royal mail or Courier depending on weight and size.
These delivery charges apply to mainland UK post codes only.
We do not ship overseas,

Payment:

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Right to Withdraw


You have the right to withdraw from this agreement within fourteen days without stating any reasons. The withdrawal period is fourteen days from the date on which you or a third party named by you, who is not the carrier, took delivery of goods into your/their possession. In order to exercise your right of withdrawal, you must inform us (The Captains Store) email: thecaptainsstore”outlook.com of your decision to withdraw from this agreement by means of a clear statement (e.g. e-mail). The withdrawal period has been observed so long as you dispatch the notification of your exercise of the right of withdrawal prior to the end of the withdrawal period. Consequences of the withdrawal.
If you withdraw from this agreement, we are obliged to reimburse all payments which we have received from you, including delivery costs (excluding any additional costs resulting from your opting for a type of delivery other than the cheaper standard delivery offered), immediately and at the latest within fourteen days from the date on which we receive your notification of withdrawal from this agreement. For this repayment we will use the same method of payment which you used for the original transaction, unless something different is explicitly agreed with you; in no case will you incur any fees as a result of this repayment. We may refuse this repayment until we receive the returned goods or until you have provided evidence that you have returned the goods, whichever of these occurs first. All other goods which you have received must be returned or delivered immediately, and in any case at the latest within fourteen days from the date on which you inform us of the withdrawal from this agreement, to The Captains Store 132 Farmers Close Witney Oxfordshire Ox281nr. This period shall be observed so long as you dispatch the goods prior to the end of the period of fourteen days. You are responsible for the direct costs of the return of the goods. You are only responsible for any loss of value of the goods if such loss of value is the result of handling not required to determine the suitability, characteristics and function of the goods.

The goods must be returned unopened with all accessories, packaging,
instructions etc and must be in unused condition.
Faulty Goods

In the unlikely event a product is found to be faulty and returned within 14 days, on examination if item is found to be faulty due to manufacturer fault, I am happy to replace or refund it. After this period of time, item will be returned to manufacturer / supplier for repair or replacement.

Guarantees

All new items come with a minimum one year warranty.
with a 14 day  money back guarantee provided they are returned to us in the
condition in which they were sent out. During this ‘cooling off’ period you may return the goods provided they are unused and in the original packaging.

Mistakes

In the event of a mistake being made with a customers bill, receipt or payment,
we will correct the problem as soon as possible.

Complaints

My customers are very important to me.
I promise to acknowledge all complaints within five days,
and to resolve all problems as quickly and efficiently as I can.
I will endeavour to resolve all complaints within seven working days.

Thank you